Voice chat is currently only active on the Hero Select screen and in match. Additionally, you are only heard by members of your own team.
The first thing to check is the connection of your microphone. Sometimes it can be something as simple as the cable has been tugged and is no longer fully plugged in to your computer. Try unplugging the microphone and then plugging it back in.
If this doesn’t solve the issue there are a number of other things to check.
Make sure your settings are correct in Block N Load
In the settings menu:
- On the “Audio” section “Steam Voice” must be set to “On” for other players to hear you, and for you to hear other players.
- Still in the “Audio” section, the drop-down next to “Voice Recording” must be set to “On” or “Push To Talk”.
a) If this is set to "On" your voice will always be transmitted when you are on the Hero Select screen or in a match.
b) If this is set to "Push to talk" you will need to be holding the key bound to voice chat for your voice to be heard (more on this below).
- If you have “Push To Talk” set you will also need to bind a key to use and then hold that key when you wish to speak. To bind this key switch to the “Controls” section and bind the key you wish to use for the “Steam Voice in push to talk” option. You will then need to hold this key whenever you wish to talk in a match.
Ensure the microphone is correctly configured in Windows
- Right-click on the speaker icon in your taskbar
- Click on “Recording Devices”.
- Make sure that the microphone you are using is set to the default device. There should be a green tick over the icon of the microphone if it is. If the microphone is not set as the default then you will need to click on the microphone icon and then on “Set Default”.
- Once you have done this click on the icon of the microphone you are using and then on “Properties”
- Click on the “Levels” tab.
- Ensure that the “Microphone” volume is not set to 0. Be careful setting this value too high as this can cause voice distortion (or deafen other players).
Check and update your drivers
This applies to both your microphone (if you're using a USB one) and your sound device (regardless of the type of microphone you are using).
- Check the manufacturer of your sound device (for example Realtek or Creative) and visit their website for driver updates. If you are unsure of where to find this information check your motherboard's manual (if you are using on-board sound) or check with your computer’s manufacturer.
Check the settings of your sound card's software
Some driver packages for audio devices also include software that is designed to make managing your audio simpler (for example Creative Mix Console or RealTek HD Audio Manager). In some cases these programs will try to take over the way your audio devices are managed in Windows. If you have any pieces of software installed relating to your sound devices you will need to check the settings in that software as well. If you are unsure of how to do this you will need to check with the manufacturer of this software (such as Creative or RealTek).
Close any applications which may use the microphone
Some programs which also make use of the microphone can end up being set as the sole program which can receive input from the microphone. (Examples of these programs include, but are not limited to, TeamSpeak, Skype, and Ventrilo). If you have any other programs open which you could use your microphone with you can try closing these programs and seeing whether Block N Load is then able to receive microphone input. If you find this is the case you will need to check the help files for the program in question to find out how to disable the program taking full control over the microphone.
In the “Audio” section;
- “Steam Voice” must be set to “On” for other players to hear you, and for you to hear other players.
- "Voice Recording" must be set to "On" or "Push to Talk".